Hyatt Regency Kolkata

The service is excellent! Right from the reception staff until the restaurant staff are very efficient , professional, and pleasant. Their attention to detail, warm hospitality, and dedication to guest satisfaction truly set this hotel apart. The Waterside restaurant staff actually caught us by surprise with a heart touching " bon voyage" wish with cakes on our last day of stay with them. The staff made the experience special and unforgettable. Outstanding efforts and commitment to excellence!

The staff went above and beyond to help make our family feel welcome and special during our stay. We met Abhishek on our first day and he made a personal connection with us, every day of our stay he greeted us and personally saw to any questions or needs we had. His professionalism and service are tremendous. We also met Deboparna on our first evening and she was very helpful & informative. She learned our kids names and greeted them by name every day thereafter when we saw her, this was very special for us and our kids to feel welcomed. The simple but powerful personal connection that the staff make with guests puts this hotel high on the map of exemplary places to stay in Kolkata. The food offerings at the hotel are also well beyond any we’ve stayed at before throughout India. The breakfast and dinner buffet not only has a wide variety of options every day, but the quality of the food is on point with a 5-star restaurant. Made to order menu items and individual table service with thoughtful staff make it a great experience. Beyond the main dining room, the local brewed beer served at the bar and the lobby cafe had some of the best drink & snack offerings at convenient hours of the day.

Going back to the "City of Joy" after a few years brought many thoughts to my mind. I was definitely a wee bit nervous and started calling the Reservation desk of Hyatt before my travel asking them for a few requests. Little did we know that the first impression at the hotel reception would be so overwhelming. The wonderful hospitality of Mr. Sourav at the reception desk with his charming smile assured us of a memorable stay at Hyatt. After a long and tiring journey, this was probably the best welcome any guest could expect from the "City of Joy"!!! Our heartfelt gratitude to Mr. Apoorbo from the housekeeping team. His impeccable service to maintain the cleanliness and upkeep of our room throughout the stay, and his sincere efforts to make us feel at home, was praiseworthy. Last but not the least, the hospitality and care of Mr Kuntol, Mr Satya, Mr Sandipan and their team made every breakfast memorable. Everyday they visited us personally to offer the special dishes of the day.

I like the breakfast options as well as the Italian Restaurant. The front desk staff is very friendly and helpful. Zeba Jawed went out of her way to make out stay a very pleasant stay. Mohon Began football team was playing a match one evening and she helped acquire tickets for us.

Breakfast was outstanding...it suits all type of guests....the staffs are well behaved and helpful.. specially Shantanu from In dinning..also location and surrounding beautiful was awasome..... In my every visit to Kolkata I will definitely stay here......